Returns, Warranty & Authenticity Policy
We commit to fair, transparent buying from US markets. This policy covers the return window, eligibility, New York return inspection, and authenticity assurance via official supplier invoices for USA Trade Shop.
Authenticity pledge from the US source
We aim to supply authentic goods at US market pricing with documented purchase invoices where applicable. Any material variance from the approved product page or order confirmation is handled as a support priority.
Return request window
You may open a return request for most unused items within 14 days of delivery. For documented manufacturing defects or our shipping error, the window extends to 30 days from delivery.
Eligibility & exclusions
Items must return in original condition with packaging, accessories, and seals where applicable. Some categories have hygiene or regulatory limits:
- Opened fragrances and used personal-care goods are non-returnable unless defective or incorrect on arrival.
- Custom, digital, or specially configured goods are non-returnable after fulfillment except for a proven defect.
- «Buy For Me» requests also follow the source US retailer’s rules in addition to this policy after New York inspection.
Authorization & return shipping
Before returning any parcel, obtain return authorization (RMA) via Contact with your order number and photos when needed. Return freight to New York is customer-paid unless the store caused the error or defect.
Inspection & refund timeline
After a return arrives at the New York warehouse we inspect it within 3–7 business days. When approved, refunds post to the original payment method within an additional 5–10 business days depending on the processor and issuing bank. Original outbound shipping is refunded only for defects or our error.
Security & card-data handling
Payments are processed through approved gateways without storing full card numbers on store servers. Never send full card details by email, WhatsApp, or the contact form.